Wireless Internet

Wireless Troubleshooting

Here are a couple of problems we've seen with connecting to our wireless network and how to solve them.

1. You're prompted to enter a PIN: You don't need a PIN. You can bypass the screen that's asking you for a PIN; look for something on the screen that says "I don't have a PIN" and click on it.

2. You're prompted to enter a device ownership password: You don't need a password. We've seen this problem with Dell computers that use the Intel PROSet/Wireless WiFi Connection Utility. The fix for this is to uninstall a part of this utility from your computer. We don't think uninstalling this will cause you any problems; however if you modify anything on your computer then you do it at your own risk. Here's how:

Control Panel > Add/Remove Programs > Intel Wireless > Change > Next > Modify:
Uninstall "WiFi Protected Setup" by clicking on it and choosing the red X ("this feature will not be available").

According to Intel's web site, this feature "detects when a compatible wireless router is present and provides easy connection to it."